Privacy Policy.

This policy sets out how we (Novare Global Limited, NZ company no. 4965079, ABN 36 477 982 585, trading as Identimark) will handle the personal information we collect about you.

We may update this policy from time to time. Where we do so, we will provide an updated version on our website. We recommend checking our website regularly for updates.

How we collect information about you

We will collect personal information directly from you, including through our website, through our online customer portal, and through any physical and online forms you fill in. We may also collect personal information from third parties as authorised by you or as otherwise permitted by law.

What we collect and how we collect it

We collect personal information from you, including:

• Your name
• Your contact information such as email addresses, phone numbers, and titles/roles
• Information on your interactions with us
• Your location
• Your industry category
• Your billing or purchase information and any other information provided by you in communications with us.

Why we collect it, and what we use it for

We will collect and use your personal information for various purposes:

• To perform services for you and supply products to you
• To provide you with assistance in relation to our services and products
• To maintain a membership database 
• To undertake credit checks against you
• To deliver industry news, insights and other related matters that may be of interest to you
• To bill you and collect any debt owed to us
• For internal research, development and optimisation of our services
• To comply with Aotearoa New Zealand laws and any applicable overseas laws
• To manage our relationship with you, and to exercise and enforce our rights
• To carry out any activity in connection with a legal, governmental or regulatory requirement on us, or in connection with legal proceedings and crime
• General administrative and business purposes.

If you choose not to provide us with your personal information, we may not be able to provide certain products or services to you.

How we share your information

We will use your information to provide you with our services and products as set out above. In order to do so, we may share your information with:

• our subsidiaries and related companies, whether incorporated in New Zealand, Australia, or elsewhere;
• our employees, contractors, agents, and third party service providers;
• credit reference entities and debt recovery entities
• contracted individuals/organisations who provide services to us or who assist us in the delivery of our services such as communications
• our third party business partners, including data processing entities.

We may release personal information where we think this is appropriate for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities), to facilitate court proceedings, enforce or apply any terms that apply between you and us, or to protect us, our stakeholders, or others.

We can also release personal information to third parties as instructed by you, and in other ways permitted by the relevant Privacy Act.

Storing your personal information      

We will keep and maintain your personal information and use security measures to safeguard your personal information from loss, misuse, and unauthorised access, modification or disclosure, in accordance with our obligations under the relevant Privacy Act.

We cannot promise and we do not warrant or guarantee that your personal information will be safe from loss or unauthorised access, use, modification or disclosure, either during transmission to or from our website, or when held by us.

We may store your personal information using a third party (including a third party located outside of New Zealand) and so your personal information may be held outside of New Zealand. We will take reasonable steps to ensure that such third parties are aware of our obligation to you and that any agreements we have with them will prohibit your personal information being used in a manner inconsistent with this privacy policy.

We will keep your personal information only for as long as it is required for the purposes for which the information may be lawfully used. When we no longer need your personal information, we will take reasonable steps to securely destroy or delete personal information.

Rights to access your personal information

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you would like to ask for a copy of your information, or to have it corrected, please contact us at using our online contact form (https://identimark.com/contact) or via 1800 980 182 (for Australian customers) or 0800 700 300 (for New Zealand customers).

Cookies

Our website may use Cookies. Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.

We use Cookies and other third party web tracking and analytic tools to collect and track information about you when you are using our service for the purposes of:

• providing more customised content and material to you through our website; improving our website and your customer experience; and conducting business and marketing analysis.

If you do not wish to allow Cookies, you may change your browser settings to disable Cookies. However, if you disable Cookies some parts of our website may not function properly.

Third party websites and materials

Our website may provide links to or references to third party materials including websites and content. This policy does not apply to any third party website or materials. We accept no responsibility or liability for third party content and privacy materials.