FAQs.
From ordering to support, customisation to compliance - this page covers the big picture. If you're wondering how we work, what to expect, or who to contact, start here.
FAQs.
From ordering to support, customisation to compliance - this page covers the big picture. If you're wondering how we work, what to expect, or who to contact, start here.
Working with us.
New to Identimark? Learn what sets us apart, how we work with clients, and what to expect from quote through to project handover. Can’t find an answer? Send us your question.
What industries does Identimark work with?
We serve safety-critical industries across energy, utilities, renewables, mining, infrastructure, rail, and defence throughout Australia and New Zealand.
Can you help with large-scale or multi-site projects?
Absolutely. From procurement through to delivery, we streamline logistics for complex projects—reducing install time and ensuring every asset is labelled correctly.
What’s your approach to sustainability or environmental impact?
We design products that reduce waste and replacements. Our long-life materials, like U3, mean fewer resources are used over time -lowering total environmental footprint.
How do you handle projects with multiple stakeholders or contractors?
We’re experienced in working across complex stakeholder environments. We ensure everyone—from procurement to field crews—has what they need, when they need it.
Can Identimark support asset rebranding or relabelling initiatives?
Absolutely. We help manage entire relabelling rollouts - from asset audits to design, production, and delivery - minimising disruption and ensuring compliance.
Customer support.
Support doesn't stop at the sale. Here's where you'll find info on how to get help, who to speak to, and what happens throughout the purchasing process. Can’t find an answer? Send us your question.
How can I get in touch with the Identimark support team?
You can call us directly on 0800 700 300 (NZ) or 1800 980 182 (AU), or send us an email. We're here to help.
What kind of technical support do you provide?
We assist with compliance queries, installation advice, spec sheets, and product recommendations based on real-world application.
Do you offer site visits or consultations?
Yes. Our team regularly visits sites across NZ and Australia to support product installation, assess conditions, and tailor solutions.
What if I have an urgent request or tight deadline?
We’re built for fast response. Our operations are set up to handle urgent orders, with express production and delivery options available.
Can I request samples or trials?
Absolutely. We’re happy to provide samples, trial units or a small-batch rollout to ensure the product is right for your application.
Ordering & fulfillment.
Need to place an order, check lead times or get a quote? This section covers everything from first contact to final delivery. Can’t find an answer? Send us your question.
How do I place an order with Identimark?
You can order directly via phone or email. For larger or custom jobs, we recommend a quick consultation to align on specs and timelines.
What’s your typical lead time?
Standard products ship quickly, often within days. Custom or high-volume orders are scheduled to meet project timelines, with priority options available.
Can you manage staged deliveries or kitted shipments?
Yes. We offer inventory visibility, kitting, and phased deliveries to simplify installs and reduce site disruption.
Do you deliver across remote or regional sites?
We do. From urban substations to remote solar farms, we’ve got logistics covered across Australia and New Zealand.
What if I need to make changes after ordering?
We get it - plans shift. Let us know as soon as possible, and we’ll do our best to accommodate updates before production starts.
Compliance & warranties.
From audit-ready documentation to lifetime guarantees, this section explains how we protect your compliance and your investment. Can’t find an answer? Send us your question.
Are your products compliant with Australian and New Zealand standards?
Yes. We manufacture to AS/NZS standards and can provide compliance documentation for audits and technical submissions.
Do you provide warranties on your products?
We do. Our flagship U3 signs come with a lifetime warranty. Other products carry performance guarantees based on their material and use case.
Can you help with compliance audits or site checks?
Absolutely. We support our clients with spec sheets, certifications and on-site assessments to ensure everything is audit-ready.
What if our project requires custom compliance signage?
We regularly develop compliant, project-specific signage - whether for arc flash, cable ID, or complex infrastructure labelling.
Are your products tested for real-world performance?
Yes. Many products, like our U3 signs, are tested at accredited labs under extreme UV, weather, and environmental conditions.
Customisation.
Have a unique challenge or a site-specific spec? Learn how we co-design custom solutions and what's possible through our R&D team. Can’t find an answer? Send us your question.
Do you offer fully customised signage and labels?
Yes. From artwork to format, we tailor everything to your requirements - compliant, clear, and field-ready.
Can you replicate existing site signage?
We can match or improve upon your current signage to ensure consistency and compliance across sites.
What customisation options are available?
We offer variable data, colour coding, logos, QR codes, sizing, materials, and mounting options—built to spec.
How do you handle complex data requirements for large projects?
We work closely with your team to organise, package and label signage to match install sequences—making rollout seamless.
Can you assist with design or artwork setup?
Absolutely. Our team handles compliant layout, formatting and design to reduce friction and speed up approvals.
How do you approach innovation or R&D for new challenges?
We collaborate directly with clients to develop new materials, mounting systems or identification methods tailored to emerging needs or tough environments.
Have a question? Let's make it easy.
From quoting to compliance, installation to after-sales support—we’re here to help you get it right.
Get in touch with our team
Who this page is for
This page is for anyone who works with or is thinking about working with us —whether you’re managing procurement, overseeing asset compliance, or installing on-site. It’s designed to support the people who keep complex projects moving, from the office to the field.
How we support your team
We understand the pressure to meet deadlines, stay compliant, and minimise downtime. That’s why we’ve built this FAQ hub to answer common questions quickly -so you can keep projects on track, reduce rework, and get the job done right the first time.
Solving problems across your project
From quoting and customisation to product specs and delivery, we help solve the challenges that come up across every stage of your project. If you’re facing a bottleneck or uncertainty, you’ll likely find the answer here - or know exactly who to contact.