FAQs.

We serve safety-critical industries across energy, utilities, renewables, mining, infrastructure, rail, and defence throughout Australia and New Zealand.

Absolutely. From procurement through to delivery, we streamline logistics for complex projects—reducing install time and ensuring every asset is labelled correctly.

We design products that reduce waste and replacements. Our long-life materials, like U3, mean fewer resources are used over time -lowering total environmental footprint.

We’re experienced in working across complex stakeholder environments. We ensure everyone—from procurement to field crews—has what they need, when they need it.

Absolutely. We help manage entire relabelling rollouts - from asset audits to design, production, and delivery - minimising disruption and ensuring compliance.

You can call us directly on 0800 700 300 (NZ) or 1800 980 182 (AU), or send us an email. We're here to help.

We assist with compliance queries, installation advice, spec sheets, and product recommendations based on real-world application.

Yes. Our team is highly trained in Australian/NZ Standards 1319 and 2885 for public safety signage in the power and gas industry, and can assist to make the signage on your assets compliant for readability, risk and messaging.

Our team regularly visits sites across NZ and Australia to support product installation, assess conditions, and tailor solutions.

We’re built for fast response. Our operations are set up to handle urgent orders, with express production and delivery options available.

Absolutely. We’re happy to provide samples, trial units or a small-batch rollout to ensure the product is right for your application.

You can order directly via phone or email. For larger or custom jobs, we recommend a quick consultation to align on specs and timelines.

Standard products ship quickly, often within days. Custom or high-volume orders are scheduled to meet project timelines, with priority options available.

Once your order is processed, we’ll confirm the production lead time and let you know exactly when to expect your order. For most jobs across Australia and New Zealand, delivery usually takes up to 12 business days. Remote areas or custom items might take a little longer, but we’ll always keep you updated with your project plan.

Yes. We offer inventory visibility, kitting, and phased deliveries to simplify installs and reduce site disruption.

We do. From urban substations to remote solar farms, we’ve got logistics covered across Australia and New Zealand.

We get it - plans shift. Let us know as soon as possible, and we’ll do our best to accommodate updates before production starts.

Yes, we offer tiered pricing and project based quotes for large orders or ongoing supply agreements.

We like to keep you in the loop. We track all jobs from order, to dispatch, through to delivery. You will receive notifications at every step of the process.

Need more details? We can also provide Proof of Delivery via signed dockets and delivery images.

It’s all part of making sure you’re always up to speed. If it feels like too much, feel free to set up an inbox rule to file or mute them.

We’re onto it. Every order is checked against your confirmed purchase before it leaves us, but if something’s not quite right, let us know straight away and we’ll help resolve it quickly.

Before getting in touch, please check the packing list included with your order; some items may be packed separately or arrive in more than one delivery.

If items have been damaged in transit, please sign for the goods as damaged, take a few clear photos, and contact our team as soon as possible. We have a 7-day window to lodge a claim with the freight provider, and once notified, we’ll organise replacement of the affected items promptly.

Bottom line: if something’s missing or damaged, don’t stress, just reach out and we’ll sort it.

Didn’t find a sweet treat in your delivery?

First, check with your team - Jet Planes (AU) and chocolate (NZ) have a habit of disappearing if you're not quick off the mark.

If we really did miss your delivery, we feel your pain. Let us know and we'll make it up to you.

Not guaranteed - but we agree, jobs always run better with snacks.

Yes. We manufacture to AS/NZS standards and can provide compliance documentation for audits and technical submissions.

We do. Our flagship U3 signs come with a lifetime warranty. Other products carry performance guarantees based on their material and use case.

Absolutely. We support our clients with spec sheets, certifications and on-site assessments to ensure everything is audit-ready.

We regularly develop compliant, project-specific signage - whether for arc flash, cable ID, or complex infrastructure labelling.

Yes. Many products, like our U3 signs, are tested at accredited labs under extreme UV, weather, and environmental conditions.

Yes. From artwork to format, we tailor everything to your requirements - compliant, clear, and field-ready.

We can match or improve upon your current signage to ensure consistency and compliance across sites.

We offer variable data, colour coding, logos, QR codes, sizing, materials, and mounting options—built to spec.

We work closely with your team to organise, package and label signage to match install sequences—making rollout seamless.

Absolutely. 

Our in-house design team are highly experienced in supplying compliant artwork designed to spec and in line with AU/NZ standards. Our team are also able to assist with creating signage standards guide to ensure consistency across your assets.

We collaborate directly with clients to develop new materials, mounting systems or identification methods tailored to emerging needs or tough environments.